Reference

Legal Terms That Cover Your Account

These terms set out how pkr9 operates, what you can expect from us, and what we ask of you. Access and eligibility depend on local law and are available where local law permits.

Account TermsPrivacy & DataJurisdiction NoticeCookie PolicyContact Rights
pkr9 Legal Terms That Cover Your Account
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only what we need to run your account, process payments through JazzCash, Easypaisa, or Raast, and meet our legal obligations. Here is how we manage that data.

Data Retention

We keep your account and transaction records for as long as required by applicable law. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Cookie Use

We use cookies to keep your session active, remember your wallet preference, and measure how pages load on your device. You can adjust cookie settings from the banner on your first visit.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice activity you did not authorise, contact support immediately to freeze the account.

Data Access Requests

You can request a copy of the personal data we hold on your account, or ask us to correct inaccurate details. Submit the request through Live Chat or email with your account ID.

REACH OUR TEAM

Contact Us About Legal or Policy Matters

If you have a question about your rights, a data request, or a policy concern, our support team handles these through the channels below. We aim to respond to formal legal and data queries within a reasonable timeframe.

Team online

Live Chat

Open the chat widget from any page on pkr9. For policy or account queries, select the Account & Legal category so your message reaches the right team.

Email Support

Send detailed legal or data requests to our support address. Include your registered account ID so we can locate your record and respond accurately.

Account Help Centre

Log in to your pkr9 account and navigate to Help to submit a formal request. This path keeps your query tied to your account for faster resolution.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and how our policies work in practice.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using the platform is lawful in your location before opening an account.

We collect the details you provide at registration — name, contact information, and payment method details such as your JazzCash or Easypaisa account — plus session and transaction data generated by your use of the platform.

Log in to your account, go to Help, and submit a data access request. Alternatively, email support with your account ID. We will respond within the timeframe required by applicable law.

Yes. Submit a deletion request through Live Chat or email. We will remove your data once any legally required retention period has passed and there are no outstanding account obligations.

We notify you through your registered account before material changes take effect. Continuing to use the platform after the notified date means you accept the updated terms.

Raise the dispute through Live Chat or the Help section of your account. Include the transaction date, amount, and the wallet used — JazzCash, Easypaisa, or Raast — so we can investigate promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.